PERAN MANAJEMEN SUMBER DAYA MANUSIA DALAM MENJAGA KUALITAS PELAYANAN TENAGA MEDIS DI RUMAH SAKIT
DOI:
https://doi.org/10.68321/7rekjt42Keywords:
Manajemen Sumber Daya Manusia, Kualitas Pelayanan, Tenaga Medis, Rumah Sakit, Umpan Balik 360 Derajat, Kompensasi Total, Kerja Tim, Koordinasi Multidisiplin.Abstract
Pendahuluan: Tenaga medis merupakan sumber daya manusia yang sangat berharga bagi rumah sakit dalam menyediakan layanan kesehatan berkualitas. Penelitian ini dilakukan dengan tujuan untuk mengkaji peran manajemen sumber daya manusia dalam mempertahankan mutu pelayanan yang diberikan oleh tenaga medis di rumah sakit. Metode penelitian yang digunakan adalah pendekatan kualitatif dengan mengumpulkan data melalui wawancara mendalam dan observasi. Temuan utama menunjukkan adanya tantangan seperti ketidakseimbangan jumlah tenaga dan beban kerja, sistem manajemen kinerjayang tidak efektif, isu kompensasi, serta koordinasi tim multidisiplin yang buruk. Rumah sakit menerapkan strategi jangka pendek dan jangka panjang, meliputi rotasi staf, insentif lembur, program beasiswa, sistem umpan balik 360 derajat, rencana pengembangan profesional, sistem kompensasi total, dan pelatihan kerja tim. Temuan menegaskan pentingnya pendekatan holistik dan terintegrasi terhadap praktik MSDM, serta kolaborasi dengan pemangku kepentingan terkait untuk implementasi reformasi MSDM yang efektif di sektor kesehatan. Rekomendasi utama mencakup penerapan sistem manajemen beban kerja yang komprehensif, penguatan sistem umpan balik 360 derajat dan rencana pengembangan individu, sistem kompensasi yang kompetitif dan dipersonalisasi, serta peningkatan efisiensi operasional melalui digitalisasi.
Pelatihan simulasi, ruang dialog antardisiplin, dan budaya keamanan psikologis juga disarankan untuk meningkatkan keterampilan komunikasi, kerja tim, dan koordinasi multidisiplin.
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